Availability & Booking

Availability, Pricing and Terms & Conditions

Terms & Conditions:

  • Bookings can be made through the Supercontrol booking system, where you can also check availability.  Alternatively, you can email info@pinewoodsteading.co.uk or contact Jane on +44 (0)1463 831203 or +44 (0)7908 565484, who will be happy to assist
  • A deposit of 20% of the full rental is payable when booking. The balance is due no later than 6 weeks before the commencement date of the holiday. If the booking is made within 6 weeks from the commencement date of the holiday, then the full amount will be due on booking
  • In the event you need to cancel your booking, please notify us immediately by phone or email.  In such cases, the deposit will be forfeited. If the cancellation is made less than 6 weeks prior to commencement of the rental period, the total rental fee will be forfeited. We therefore recommend that you secure holiday cancellation insurance to cover the cost of your holiday
  • Similarly, if you are not able to travel to Pinewood due to rail and plane disruptions or bad weather etc, we cannot be held responsible for non-arrival and no refunds will be given
  • In the unlikely event that the Steading becomes unavailable due to reasons beyond our control, all monies will be returned in full. In this event, we will not be liable for any loss, expense, inconvenience or further cost
  • For each booking we ask for £100 security deposit. We will return this by PayPal or bank transfer as soon as possible following your departure (less any costs for breakages, damage and so on, if it applies). This is not included in the holiday prices shown on our website. The security deposit is due when the full balance is due
  • Weekly bookings are Friday to Friday. Weekend short bookings are 3 nights from Friday to Monday; and mid week short breaks are Monday to Friday for 4 nights.   We will do our best to accommodate arrival/departure days other than these where possible (please contact us in advance before booking)
  • Entry is at 4pm on the day of arrival and guests are asked to leave by 10am on the day of their departure to allow enough time for turn around for the next guests. If you need any other check in or check out times, please call to arrange
  • Price includes Wifi, electricity, heating, bed linen, towels, a welcome pack and starter pack of wood, kindling and firelighters
  • We are pleased to have achieved the Silver Award from Green Tourism for our sustainable and eco-friendly activities and encourage guests to participate too – for example, by recycling as much waste as possible through the facilities we have provided
  • Please call first if you would like to consider bringing a dog(s).  Pinewood Steading is often surrounded by sheep and cattle and the garden is frequented by pheasants and other wildlife. We also prefer dogs not to be left alone if you leave the Steading, but if they do, please bring a crate with you so they can be left securely.  Please be mindful of your dog being left in a strange place and any damage will need to be paid for
  • Smoking is not permitted inside the Steading
  • The number of persons occupying the cottage must not exceed that stipulated on the website
  • We please ask that Pinewood is left clean and tidy on departure and any damages to be reported before you leave.  If you book for longer than one week, we will provide guests with clean linen and towels
  • We cannot accept liability for any injury, accident, damage or loss, whether to person or property including cars
  • We will add the email address for guests to our mailing list.  We will not pass this list to anyone else or any other third party.  You can opt out of receiving our email list communications at any time
  • We make every effort to ensure that you have an enjoyable stay. If, however, you have cause for complaint, we are anxious that action is taken as quickly as possible. Please therefore advise us of any complaints during your stay so they can be investigated immediately. In no circumstances can compensation be made for any complaints that are made after the booking has ended or where you have not allowed us to try to put matters right during the stay
  • Agreement to these booking conditions is assumed when you make full payment for your booking